Questions & Answers
What is the procedure for booking a session with R&W?
Simply phone 07703 296816 or email firstname.lastname@example.org. A date will be booked for your session with me. At this point you will receive a booking confirmation by email and post. You will also receive a questionnaire to fill in asking what you would like to achieve from your session, which will need to be posted back to me. I will phone you before the session to introduce myself and this will be another opportunity for you to discuss your requirements and ask any questions.
How much do I need to spend on a personal shopping trip with your stylist?
You can spend any amount that you feel comfortable with. There are a huge variety of shop and stores offering clothes and accessories at different price points. I have a detailed and extensive knowledge of the shops and stores and will work within your budget to advise and help you choose those items that will make you feel and look fabulous.
How will you look after me?
Your total satisfaction is my top priority. I will help you to identify your clothes and make up needs and goals. I offer an Aftercare Customer Service which means that after your session, you can phone or email me with any questions and I will be happy to help and advise you.
Are there any hidden costs when booking a personal shopping session or any of your other services?
All our charges are up front, see our style packages section. We ask you to pay 50% before the session and the remaining at the end of the day. If requested to travel far, traveling expenses and parking charges will be incurred by the client.
Do you take clients to stores that pay you comission for any sales?
I do not have any affiliation with any store whatsoever. After discussing your needs and requirements I will know exactly which shops or department stores suit you best, plus I will have a detailed chat with you before the shopping trip to find out exactly what you want to achieve from the personal shopping session.
Travelling within London
Travelling in London zone 1 and 2, by bus, by tube or train it is free. Travelling in London outside zone 1 and 2 will be payable by the client.
Travelling outside London
Travelling outside London by train or bus the fare will be payable by the client. Travelling by car outside London the first 5miles either way are free, after that it is 50p per mile paid by the client. Any congestion charges and parking charges will be payable by the client.